# Features

<table id="bkmrk-description-clever-a" width="491"><tbody><tr><td width="334">**DESCRIPTION**</td><td width="157">**Clever ANALYTICS**</td></tr><tr><td colspan="2">**Evaluation Features**</td></tr><tr><td>Playback conversations</td><td>Yes</td></tr><tr><td>Custom QA Scorecards</td><td>Yes</td></tr><tr><td>Identify repeat customer conversations</td><td>Yes</td></tr><tr><td>"Custom Tag" conversations</td><td>Yes</td></tr><tr><td>Basic filtering (across 8 parameters)</td><td>Yes</td></tr><tr><td>Advanced filtering (across 15 parameters)</td><td>Yes</td></tr><tr><td>Auto Script score</td><td>Yes</td></tr><tr><td>Email notifications basis moment missed/achieved</td><td>Yes</td></tr><tr><td>Adhoc searches across all transcripts</td><td>Yes</td></tr><tr><td>  
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</td></tr><tr><td colspan="2">**Coaching Features**</td></tr><tr><td>Add coaching comments against transcript dialogues</td><td>Yes</td></tr><tr><td>Share Scorecards with Agents</td><td>Yes</td></tr><tr><td>Contest QA feedback</td><td>Yes</td></tr><tr><td>Create a coaching session</td><td>Yes</td></tr><tr><td>Tag agent calls to coaching session</td><td>Yes</td></tr><tr><td>Share coaching session notes with teammates</td><td>Yes</td></tr><tr><td>Add calls to playlists</td><td>Yes</td></tr><tr><td>Share playlists with teams</td><td>Yes</td></tr><tr><td>  
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</td></tr><tr><td colspan="2">**AI Features**</td></tr><tr><td>Call transcripts</td><td>Yes</td></tr><tr><td>Speaker separation</td><td>Yes</td></tr><tr><td>Call summarization</td><td>Yes</td></tr><tr><td>Call chapters</td><td>Yes</td></tr><tr><td>Auto language detection</td><td>Yes</td></tr><tr><td>Sentiment analysis</td><td>Yes</td></tr><tr><td>Moment achieved analysis</td><td>Yes</td></tr><tr><td>Download transcripts (in docx)</td><td>Yes</td></tr><tr><td>Search transcript(s)</td><td>Yes</td></tr><tr><td>  
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</td></tr><tr><td colspan="2">**Reporting**</td></tr><tr><td>Agent level performance metrics</td><td>Yes</td></tr><tr><td>Team level performance metrics</td><td>Yes</td></tr><tr><td>Download reports as CSV</td><td>Yes</td></tr><tr><td>  
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</td></tr><tr><td colspan="2">**Account Configurations**</td></tr><tr><td>Create teams</td><td>Yes</td></tr><tr><td>Add/manage agents</td><td>Yes</td></tr><tr><td>QA login</td><td>Yes</td></tr><tr><td>Client login</td><td>Yes</td></tr><tr><td>Create multiple moments (keywords/phrases)</td><td>Yes</td></tr><tr><td>Add rules while creating moments</td><td>Yes</td></tr><tr><td>Reject calls below X secs</td><td>Yes</td></tr><tr><td>  
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</td></tr><tr><td colspan="2">**Security features**</td></tr><tr><td>Redact 16+ PII parameters from audio</td><td>Yes</td></tr><tr><td>Redact 16+ PII parameters from transcripts</td><td>Yes</td></tr><tr><td>Auto delete calls after X days</td><td>Yes</td></tr><tr><td>Disable call downloads for specific roles</td><td>Yes</td></tr><tr><td>  
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</td></tr><tr><td colspan="2">**Security best practices**</td></tr><tr><td>SOC 2 Type 2 compliant</td><td>Yes</td></tr><tr><td>Data encrypted at rest and in transit</td><td>Yes</td></tr><tr><td>AWS backed enterprise security</td><td>Yes</td></tr><tr><td>Separation of test and prod environments</td><td>Yes</td></tr><tr><td>  
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