Security

Reporting and Visualization 

 The platform provides dashboards and reports that enable users to monitor and analyze: 

 

 Total number of calls 

 Process compliance 

 Agent performance 

 Call duration 

 Detected events 

 Historical comparisons 

 Analysis by groups and campaigns 

 Conversation details 

 Automated summaries 

 Supervisor evaluations 

 

 

 

 

 

 Sensitive Information Protection 

 

 The system can identify and mask sensitive data within recordings and transcripts. 

 

 

 

 Enterprise-Grade Encryption 

 

 All critical information is stored using advanced encryption mechanisms. 

 

 

 

 IP Allowlisting 

 

 Access can be restricted to authorized users from specific IP addresses. 

 

 

 

 Automatic Data Deletion 

 

 Recordings and transcripts can be automatically deleted after the retention period defined by the customer.