Available Channels for AI Chatbot Configuration
WhatsApp Business
It is an enterprise solution built on the official WhatsApp API that enables businesses to manage customer conversations through a centralized platform. It supports multi-agent customer service, response automation, and integration with enterprise systems such as CRM, ERP, and e-commerce platforms.
Webchat
It is a communication channel embedded directly into the company’s website, allowing visitors to initiate real-time conversations with agents or automated assistants (chatbots). Users can submit inquiries, request information, follow up on requests, or receive support without leaving the website.
