# Available Channels for AI Chatbot Configuration

# WhatsApp Business

It is an enterprise solution built on the official WhatsApp API that enables businesses to manage customer conversations through a centralized platform. It supports multi-agent customer service, response automation, and integration with enterprise systems such as CRM, ERP, and e-commerce platforms.

[![Plantilla WABA Clever.png](https://docs.cleverideas.ai/uploads/images/gallery/2026-06/scaled-1680-/Vzxgo3B2hKZpJphU-plantilla-waba-clever.png)](https://docs.cleverideas.ai/uploads/images/gallery/2026-06/Vzxgo3B2hKZpJphU-plantilla-waba-clever.png)

# Webchat

It is a communication channel embedded directly into the company’s website, allowing visitors to initiate real-time conversations with agents or automated assistants (chatbots). Users can submit inquiries, request information, follow up on requests, or receive support without leaving the website.

[![image.png](https://docs.cleverideas.ai/uploads/images/gallery/2026-06/scaled-1680-/W1f1QFuWA9T3eF5H-image.png)](https://docs.cleverideas.ai/uploads/images/gallery/2026-06/W1f1QFuWA9T3eF5H-image.png)