Supervisor

User responsible for monitoring operations, managing resources, and ensuring service quality. 

 

 Key Features 

 

 Active conversation monitoring. 

 Agent performance monitoring. 

 Chat assignment and redistribution. 

 Operational reporting and analytics. 

 Team and permission management. 

 Access to performance metrics and key indicators. 

 Service Level Agreement (SLA) monitoring. 

 Conversation auditing. 

 

 Key Benefits 

 

 Full operational visibility and control. 

 Optimized resource allocation. 

 Continuous service improvement. 

 Enhanced visibility into performance indicators.