# Webchat

It is a communication channel embedded directly into the company’s website, allowing visitors to initiate real-time conversations with agents or automated assistants (chatbots). Users can submit inquiries, request information, follow up on requests, or receive support without leaving the website.

[![image.png](https://docs.cleverideas.ai/uploads/images/gallery/2026-06/scaled-1680-/W1f1QFuWA9T3eF5H-image.png)](https://docs.cleverideas.ai/uploads/images/gallery/2026-06/W1f1QFuWA9T3eF5H-image.png)