Channels Engage with your customers through their preferred messaging channels by obtaining an Omnichannel license. WhatsApp Business API Build stronger customer relationships through meaningful conversations. Reach customers on their preferred channel and leverage the WhatsApp Business API to automate, personalize, and scale every interaction.   Web-Chat Provide instant answers to your customers directly through your website. Learn more.     SMS Send text notifications for confirmations, reminders, or alerts to any mobile device. Learn more.     Chatbot (optional) Deliver a seamless, consistent, and always-available customer experience designed to scale results without losing the human touch. Learn more.