# Incident report

#### <span style="color: rgb(45, 194, 107);">**Ticket System**</span>

<span style="color: rgb(0, 0, 0);">To improve the efficiency of incident support requests, please submit a ticket to facilitate tracking, response times, and the level of attention provided.</span>

<span style="color: rgb(0, 0, 0);">It is important to report incidents efficiently, including but not limited to:</span>

- <span style="color: rgb(0, 0, 0);">Date and time of the incident</span>
- <span style="color: rgb(0, 0, 0);">Description of the issue</span>
- <span style="color: rgb(0, 0, 0);">Evidence of the issue (screenshots, video, audio, etc.)</span>
- <span style="color: rgb(0, 0, 0);">Steps to reproduce the issue</span>
- <span style="color: rgb(0, 0, 0);">Impact level (user impact, service degradation, intermittent issue, complete outage, etc.)</span>

<span style="color: rgb(0, 0, 0);">**Important:**  
Any incident that does not have a reference number will not be considered within the service level agreement (SLA) commitments</span>

<span style="color: rgb(0, 0, 0);">For any additional support through other channels, such as WhatsApp, it is always necessary to provide the incident ticket number.</span>

- ##### **<span style="color: rgb(22, 145, 121);">Send an email to:</span>** <support@cleverideas.ai>
- ##### <span style="color: rgb(45, 194, 107);"> **<span style="color: rgb(22, 145, 121);">From our web filling the:</span>** </span>[Form](https://share.hsforms.com/1QnDSbt5ARxOwDHYROi7KlA5awgn)

<p class="callout info">For administrative or financial requests, it is not necessary to open an incident request. Simply send an email to <a class="decorated-link cursor-pointer" data-end="139" data-start="115" rel="noopener">admin@cleverideas.ai</a> or contact us through our phone line at +1 (305) 677 6828 option 2.</p>