# Incident report

#### **<span style="color: #169179;">Telephone attention / Whatsapp</span>**

<table border="1" id="bkmrk-usa%3A-%2B1-%28305%29-677-68" style="border-collapse: collapse; width: 43.5802%; height: 59.5938px;"><tbody><tr style="height: 29.7969px;"><td class="align-center" style="width: 26.4706%; height: 29.7969px;">##### **<span style="color: #169179;"><span style="color: #000000;">USA:</span></span>**

</td><td style="width: 73.5294%; height: 29.7969px;">##### **<span style="color: #169179;">+1 (305) 677 6828</span>**

</td></tr><tr style="height: 29.7969px;"><td class="align-center" style="width: 26.4706%; height: 29.7969px;">##### **<span style="color: #169179;"><span style="color: #000000;">México:</span></span>**

</td><td style="width: 73.5294%; height: 29.7969px;">##### **<span style="color: #169179;">+52 (33) 5004 2255</span>**

</td></tr></tbody></table>

**WEB: [https://share.hsforms.com/19nHfcLBETzCxmmO\_MJ9fbA5awgn](https://share.hsforms.com/19nHfcLBETzCxmmO_MJ9fbA5awgn)**

**There must always be a reference number for the incident for monitoring** and measuring the metrics of service levels. Any incident that does **not have a reference number will not be counted within the service level commitments.**

<p class="callout info">For administrative or financial requests, **it is not necessary to open an incident request**, just send an email to <admin@cleverideas.com.mx> or you can contact us through our telephone line at (33) 5004 2255 **option 2**</p>