LINE

• Funcionalidades
• Countries and prices
• Numbers DIDS
• Números Toll Free
• Cities
• Portabilidad Numérica
• Robocalls
• Mitigation of Robocalls
• Registration Link
• Number Monitoring Service (NMS)
• Q&A
• Fair use policy

Funcionalidades

Operadora Automática (IVR) en múltiples idiomas

Timbrado simultáneo en múltiples dispositivos / Sígueme

Sin plazos forzosos de contratación

Canales para recepción de múltiples llamadas simultaneas

Detalle de consumo de llamadas en línea

Grabación de llamadas

Softphone móvil

Personalización de música en espera

Countries and prices

Numbers DIDS

Ref	Country	Group	USD	MXN	COP
DIDARG1	ARGENTINA	G1	$        7.00	$        150	$      24,500
DIDAUS1	AUSTRALIA	G1	$        7.00	$        150	$      24,500
DIDAUS1	AUSTRIA	G1	$        7.00	$        150	$      24,500
DIDBAH2	BAHRAIN	G2	$      12.00	$        250	$      42,000
DIDBEL1	BELGIUM	G1	$        7.00	$        150	$      24,500
DIDBRA1	BRAZIL	G1	$        7.00	$        150	$      24,500
DIDBUL1	BULGARIA	G1	$        7.00	$        150	$      24,500
DIDCAN1	CANADA	G1	$        7.00	$        150	$      24,500
DIDCHI2	CHILE	G2	$      12.00	$        250	$      42,000
DIDCHI4	CHINA*	G4	$      24.00	$        450	$      84,000
DIDCOL3	COLOMBIA	G3	$      18.00	$        350	$      63,000
DIDCRO1	CROATIA	G1	$        7.00	$        150	$      24,500
DIDCYP2	CYPRUS	G2	$      12.00	$        250	$      42,000
DIDCZE1	CZECH REPUBLIC	G1	$        7.00	$        150	$      24,500
DIDDEN1	DENMARK	G1	$        7.00	$        150	$      24,500
DIDDOM2	DOMINICAN REPUBLIC	G2	$      12.00	$        250	$      42,000
DIDEL 2	EL SALVADOR	G2	$      12.00	$        250	$      42,000
DIDEST1	ESTONIA	G1	$        7.00	$        150	$      24,500
DIDFIN1	FINLAND	G1	$        7.00	$        150	$      24,500
DIDFRA1	FRANCE	G1	$        7.00	$        150	$      24,500
DIDFRA1	FRANCE*	G1	$        7.00	$        150	$      24,500
DIDGEO3	GEORGIA	G3	$      18.00	$        350	$      63,000
DIDGER1	GERMANY	G1	$        7.00	$        150	$      24,500
DIDGRE1	GREECE	G1	$        7.00	$        150	$      24,500
DIDHON1	HONG KONG	G1	$        7.00	$        150	$      24,500
DIDHUN1	HUNGARY	G1	$        7.00	$        150	$      24,500
DIDINDl	INDONESIA	Special	$    100.00	$          99	$   300,000
DIDIRE1	IRELAND	G1	$        7.00	$        150	$      24,500
DIDISR1	ISRAEL	G1	$        7.00	$        150	$      24,500
DIDITA1	ITALY	G1	$        7.00	$        150	$      24,500
DIDJAP1	JAPAN	G1	$        7.00	$        150	$      24,500
DIDLAT1	LATVIA	G1	$        7.00	$        150	$      24,500
DIDLIT1	LITHUANIA	G1	$        7.00	$        150	$      24,500
DIDLUX1	LUXEMBOURG*	G1	$        7.00	$        150	$      24,500
DIDMAL2	MALAYSIA	G2	$      12.00	$        250	$      42,000
DIDMAL2	MALTA	G2	$      12.00	$        250	$      42,000
DIDMEX1	MEXICO	G1	$        7.00	$        150	$      24,500
DIDNET1	NETHERLANDS	G1	$        7.00	$        150	$      24,500
DIDNEW1	NEW ZEALAND	G1	$        7.00	$        150	$      24,500
DIDNOR1	NORWAY	G1	$        7.00	$        150	$      24,500
DIDPAN2	PANAMA	G2	$      12.00	$        250	$      42,000
DIDPER2	PERU	G2	$      12.00	$        250	$      42,000
DIDPOL1	POLAND	G1	$        7.00	$        150	$      24,500
DIDPOR1	PORTUGAL	G1	$        7.00	$        150	$      24,500
DIDSLA1	PUERTO RICO	G2	$      12.00	$        250	$      42,000
DIDSLV1	ROMANIA	G1	$        7.00	$        150	$      24,500
DIDSAF1	RUSSIAN FEDERATION*	G2	$      12.00	$        250	$      42,000
DIDSKO1	SINGAPORE	G2	$      12.00	$        250	$      42,000
DIDSLO1	SLOVAKIA	G1	$        7.00	$        150	$      24,500
DIDSLO1	SLOVENIA	G1	$        7.00	$        150	$      24,500
DIDSOU1	SOUTH AFRICA	G1	$        7.00	$        150	$      24,500
DIDSOU1	SOUTH KOREA	G1	$        7.00	$        150	$      24,500
DIDSPA1	SPAIN	G1	$        7.00	$        150	$      24,500
DIDSWE1	SWEDEN	G1	$        7.00	$        150	$      24,500
DIDSWI1	SWITZERLAND	G1	$        7.00	$        150	$      24,500
DIDTHA4	THAILAND	G4	$      24.00	$        450	$      84,000
DIDTUR2	TURKEY	G2	$      12.00	$        250	$      42,000
DIDUNI1	UNITED KINGDOM	G1	$        7.00	$        150	$      24,500
DIDUNI1	UNITED STATES	G1	$        7.00	$        150	$      24,500
DIDVIEl	VIETNAM	Special	$      30.00	$          33	$      90,000

Números Toll Free

Los números 800’s (toll free numbers, en inglés) son números que comienzan con uno de los siguientes códigos de tres dígitos: 800, 888, 877, 866, 855, 844 y 833.

Estos números gratuitos, permiten a quienes llaman, contactarse con empresas o individuos sin tener que pagar por esas llamadas.

El costo del uso de un número gratuito es financiado por la parte que recibe la llamada (el propietario del número gratuito), en lugar de la parte que llama.

A través de los números 800’s, es posible efectuar llamadas directamente a su empresa o a su línea directa personal, ademas, contamos con cobertura en mas de 50 países.

PAISES
ARGENTINA	CROACIA	GRECOA	LITHUANIA	PUERTO RICO
AUSTRALIA	CYPRUS	HUNGRIA	LUXEMBOURG	QATAR
AUSTRIA	REPUBLICA CHECA	INDIA	MEXICO	RUMANIA
BELGICA	DENMARK	IRLANDA	NETHERLANDS	RUSIA
BRAZIL	REPUBLICA DOMINICANA	LATVIA	PORTUGAL	ESPAÑA
BULGARIA	EGIPTO	ISRAEL	ESTADOS UNIDOS	ESLOVAKIA
CANADA	ESTONIA	ITALIA	PERU	ESLOVENIA
CHILE	FINLANDIA	JAPON	FILIPINAS	AFRICA DEL SUR
CHINA	FRANCIA	JORDANIA	POLONIA	KOREA DEL SUR
COLOMBIA	ALEMANIA	NUEVA ZELANDA	ARABIA SAUDITA	EMIRATOS ARABES
SUEZIA	SUIZA	THALINADIA	TURKIA	REINO UNIDO

Cities

Country	Área Code	City
ARGENTINA	11	BUENOS AIRES
ARGENTINA	351	CORDOBA
ARGENTINA	221	LA PLATA
ARGENTINA	261	MENDOZA
ARGENTINA	230	PILAR
ARGENTINA	341	ROSARIO
ARGENTINA	264	SAN JUAN
ARGENTINA	342	SANTA FE

Portabilidad Numérica

La portabilidad numérica es la posibilidad de poder cambiar de compañía o carrier un numero telefónico.

La portabilidad numérica puede ser para personas físicas y morales; cada uno requiere de diferente documentación por presentar:

Liga: https://share.hsforms.com/1pok4JUd9SR2koQlSC2725A5awgn 

PERSONA FISICA:

• INE
• ULTIMO RECIBO TELEFONICO
• PIN DE PORTABILIDAD

Se obtiene marcando desde la linea a portar al 051. El pin tiene una vigencia de 15 días

• DOCUMENTO LOA FIRMADO.

PERSONA MORAL:

• INE REPRESENTANTE LEGAL.
• ULTIMO RECIBO TELEFONICO
• ACTA CONSTITUTIVA.
• PODER DEL REPRESENTANTE (OPCIONAL)
• DOCUMENTO LOA FIRMADO

Documento que donde se presentan los números a portar y es firmada por el cliente de consentimiento

---

Una vez emitida emitida la documentación, el proceso de portabilidad tomará de 5 a 10 días hábiles.

https://drive.google.com/open?id=1QcKY1B_B6LJMAC_n2_drK_53RYqjZzI7

PARA WHATSAPP BUSINESS

Si se desea realizar el proceso de portabilidad numérica de otro operador hacia Clever IDEAS para el servicio de WhatsApp Business, es importante tomar en cuenta que el numero será dedicado exclusivamente a este servicio y NO podrá tener activos los servicios de VOZ o SMS.

Para un nuevo número (SIN PORTABILIDAD) si es posible utilizarlo también para VOZ y SMS

Robocalls

Mitigation of Robocalls

1. Description:

Robocalls, or automated telephone calls, have become a significant nuisance and concern for both consumers and the telecommunications industry. In response to this problem, the Federal Communications Commission (FCC) has implemented regulations to mitigate robocalls and protect consumers from unwanted and fraudulent calls. As a responsible telecommunication company, CLEVER IDEAS is committed to complying with these regulations and implementing an effective robocall mitigation plan.

2. Activities:

To achieve compliance with FCC regulations and combat robocalls effectively, CLEVER IDEAS will undertake the following activities:

        2.1 Call Authentication:

• Implement Secure Telephone Identity Revisited (STIR) and Secure Handling of Asserted information using toKENs (SHAKEN) protocols to authenticate and verify the caller ID information for outbound calls.
• Collaborate with other carriers and service providers to ensure the adoption of call authentication technologies with Attestation A or Attestation B across the telecommunications ecosystem.

        2.2 Network Monitoring and Analysis:

• Deploy advanced network monitoring systems to identify and analyze call patterns, volumes, and anomalies associated with robocalls.
• Utilize machine learning algorithms and artificial intelligence techniques to improve the accuracy of robocall detection and classification.

        2.3 Caller ID Validation and Labeling:

• Implement mechanisms to verify caller ID information and detect spoofed or altered numbers.
• Develop a system to label calls with their level of trustworthiness, such as "Verified," "Potential Spam," or "Unverified."

        2.4 Consumer Education:

• Launch public awareness campaigns to educate customers about robocall risks, prevention techniques, and how to report unwanted calls.
• Provide clear and concise information on the company's website, customer portals, and support channels regarding robocalls, their impact, and available mitigation options.

        2.5 Regulatory Compliance:

• Establish internal policies and procedures that align with FCC regulations and guidelines.
• Conduct regular audits and assessments to ensure ongoing compliance and identify areas for improvement.

 

3. Mitigation Plan:

CLEVER IDEAS is committed to implementing the following mitigation strategies to reduce robocalls and protect our customers:

        3.1 Implementing Call Filtering and Blocking:

• Develop and deploy advanced call filtering and blocking mechanisms to prevent robocalls from reaching customers.
• Continuously update the database of known robocall numbers and patterns to enhance the effectiveness of call blocking. 

 

        3.2 Enhanced Caller ID Services:

• Offer enhanced caller ID services that provide customers with more detailed information about incoming calls, including caller name, location, and call purpose.
• Enable customers to customize their call treatment preferences based on caller ID information.

        3.3 Robocall Reporting and Feedback Mechanisms:

• Establish a user-friendly reporting system for customers to report robocalls they receive.
• Regularly analyze the reported data to identify new robocall trends and improve call filtering and blocking algorithms.

        3.4 Dialer configuration

• Apply best practices and restriction rules in order to warranty to be compliant with regulations per state regarding dialing rules:
  • Schedule
  • Time between retries
  • Number of retries
  • Voice mail handling
  • Caller ID
  • Do not call List
  • Time Zones

        3.5 Collaboration with Industry Partners:

• Collaborate with other telecommunication companies, industry associations, and law enforcement agencies to share information, best practices, and coordinate efforts to combat robocalls effectively.

 

        3.6 Continuous Improvement and Adaptation:

• Monitor the evolving robocall landscape and adapt mitigation strategies accordingly.
• Invest in research and development to explore new technologies and methodologies for more robust robocall mitigation.

By implementing these activities and mitigation strategies, CLEVER IDEAS aims to comply with FCC regulations, protect our customers from robocalls, and contribute to the overall reduction of fraudulent calls.

Registration Link

https://fccprod.servicenowservices.com/rmd?id=rmd_form&table=x_g_fmc_rmd_robocall_mitigation_database&sys_id=db0c4bd01bb179500b916577624bcbde&view=sp 

Number Monitoring Service (NMS)

 

Phone Number Monitoring to improve your contactability and reputation

Keep track of how your customers see your numbers when you call them.

 

NOTE: NMS officially supports United States phone numbers. We also accept Canadian phone numbers, but cannot guarantee accurate lookup results because our data providers are operated and tailored to gathering data on United States phone numbers.

Q&A

Fair use policy

Any unlimited service plan offerings are to be used for small to medium size businesses only.  Customer acknowledge that unlimited service plan offerings are for the personal, reasonable business use. Such use shall not include certain activities, including but not limited to any autodialing, continuous or extensive call forwarding, continuous connectivity, fax broadcasting,  telemarketing, automatic dialing or call centers.