# Number Portability

**Number portability** is the ability to **transfer a telephone number from one company or carrier to another**.

Number portability is available for both **individuals and legal entities**, and each requires different documentation to be submitted.

**Link:** [https://share.hsforms.com/1pok4JUd9SR2koQlSC2725A5awgn](https://share.hsforms.com/1pok4JUd9SR2koQlSC2725A5awgn)

##### <span role="text">**INDIVIDUAL (INDIVIDUAL CUSTOMER):**</span>

<div class="flex max-w-full flex-col gap-4 grow" id="bkmrk-government-issued-id"><div class="min-h-8 text-message relative flex w-full flex-col items-end gap-2 text-start break-words whitespace-normal outline-none keyboard-focused:focus-ring [.text-message+&]:mt-1" data-message-author-role="assistant" data-message-id="af59defd-32b1-4837-a3fc-dd18a9830fb4" data-message-model-slug="gpt-5-6-mini" data-turn-start-message="true" dir="auto" tabindex="0"><div class="flex w-full flex-col gap-1 empty:hidden"><div class="markdown prose dark:prose-invert wrap-break-word w-full light markdown-new-styling">- Government-issued ID (INE)
- Most recent telephone bill
- Portability PIN
    
    The PIN is obtained by calling 051 from the number being ported. The PIN is valid for 15 days.
- Signed LOA (Letter of Authorization)

</div></div></div></div>##### <span role="text">**LEGAL ENTITY (BUSINESS CUSTOMER):**</span>

<div class="flex max-w-full flex-col gap-4 grow" id="bkmrk-legal-representative"><div class="min-h-8 text-message relative flex w-full flex-col items-end gap-2 text-start break-words whitespace-normal outline-none keyboard-focused:focus-ring [.text-message+&]:mt-1" data-message-author-role="assistant" data-message-id="af59defd-32b1-4837-a3fc-dd18a9830fb4" data-message-model-slug="gpt-5-6-mini" data-turn-start-message="true" dir="auto" tabindex="0"><div class="flex w-full flex-col gap-1 empty:hidden"><div class="markdown prose dark:prose-invert wrap-break-word w-full light markdown-new-styling">- Legal representative’s government-issued ID (INE)
- Most recent telephone bill
- Articles of Incorporation
- Power of Attorney for the Legal Representative (optional)
- Signed LOA (Letter of Authorization)

</div></div></div></div><div class="z-0 flex min-h-[46px] justify-start" id="bkmrk-">  
</div><p class="callout info">Document that lists the telephone numbers to be ported and is signed by the customer as authorization and consent.</p>

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Once the required documentation has been submitted, **the number portability process will take approximately 5 to 10 business days.**

**[https://drive.google.com/open?id=1QcKY1B\_B6LJMAC\_n2\_drK\_53RYqjZzI7](https://drive.google.com/open?id=1QcKY1B_B6LJMAC_n2_drK_53RYqjZzI7)**

##### **FOR WHATSAPP BUSINESS**

If you wish to port a phone number from another carrier to **Clever IDEAS** for the WhatsApp Business service, please note that the number will be **dedicated exclusively to this service** and **VOICE or SMS services cannot remain active** on the number.

**\*\*For a new number (WITHOUT PORTING), it is possible to use the number for VOICE and SMS services as well.**

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