Academy

Training Agenda
Agent 

 Estimated time: 1 hour 

 Operation Requirements 

 Agent Interface Description 

 Phone 

 Breaks 

 Forms 

 Typifications 

 Incoming and outgoing calls 

 Supervisor 

 Estimated time: 1 hour 

 Overview general functionalities 

 Operation Requirements 

 Description Interface Supervisor 

 Administrator 

  Agents

 Campaigns 

 Dailers 

 Audios 

 

 Supervisor

 Agent Monitoring 

 Dailer Monitoring 

 

  Recordings 

 Reports