# Canned Responses Creation and Modification

#### How to manage canned responses:

**Prerequisites:**

- **Permissions:** Supervisor access is required to create or manage Canned Responses.
- **Availability:** This feature is available for all campaign types **except** Telephony and Email.

#### Creating a New Canned Response

1. Click on the **Campaigns** button and select your desired campaign type (e.g., Webchat, SMS).[![1.png](https://docs.cleverideas.ai/uploads/images/gallery/2026-04/scaled-1680-/e2VuaLcrjGVnenAO-1.png)](https://docs.cleverideas.ai/uploads/images/gallery/2026-04/e2VuaLcrjGVnenAO-1.png)

 2. Choose the specific campaign you want to configure. Scroll down to the bottom of the settings page to locate the **Canned Responses** section, then click the **+** (Plus) icon to add a new response.

[![2.png](https://docs.cleverideas.ai/uploads/images/gallery/2026-04/scaled-1680-/9D766VX78PeJyDMu-2.png)](https://docs.cleverideas.ai/uploads/images/gallery/2026-04/9D766VX78PeJyDMu-2.png)

3\. A dialog box will appear. Enter a **Title** and the **Text** for your response, then click **Add**.

[![3.png](https://docs.cleverideas.ai/uploads/images/gallery/2026-04/scaled-1680-/NKqf2IHYApwlI8jr-3.png)](https://docs.cleverideas.ai/uploads/images/gallery/2026-04/NKqf2IHYApwlI8jr-3.png)

4\. Once added, click **Save** on the main page to apply the new Canned Response to your campaign.

[![4.png](https://docs.cleverideas.ai/uploads/images/gallery/2026-04/scaled-1680-/9YWsvdfONz4rGL9A-4.png)](https://docs.cleverideas.ai/uploads/images/gallery/2026-04/9YWsvdfONz4rGL9A-4.png)

##### Deleting a Canned Response:

1\. Select your campaign and scroll down to the **Canned Responses** section.

2\. Locate the response you wish to remove and click the **-** (Minus) icon next to it

[![5.png](https://docs.cleverideas.ai/uploads/images/gallery/2026-04/scaled-1680-/LfIEAsZmSHYNvHPs-5.png)](https://docs.cleverideas.ai/uploads/images/gallery/2026-04/LfIEAsZmSHYNvHPs-5.png)

#### Editing a Canned Response

1. Select your campaign and scroll down to the **Canned Responses** section.
2. Click on the Canned Response you wish to modify, then click directly on its text area.

[![6.png](https://docs.cleverideas.ai/uploads/images/gallery/2026-04/scaled-1680-/AfhOj1ZgkuONM7B8-6.png)](https://docs.cleverideas.ai/uploads/images/gallery/2026-04/AfhOj1ZgkuONM7B8-6.png)

 3. A dialog box will open where you can edit both the title and the text. Once you have made your changes, click **add.**

[![3.png](https://docs.cleverideas.ai/uploads/images/gallery/2026-04/scaled-1680-/Gd4amsH2bj5RLoa4-3.png)](https://docs.cleverideas.ai/uploads/images/gallery/2026-04/Gd4amsH2bj5RLoa4-3.png)

4\. Finally, click **Save** on the main campaign settings page to ensure your updates are applied.

[![4.png](https://docs.cleverideas.ai/uploads/images/gallery/2026-04/scaled-1680-/BbyMd6pjMYAcjGBw-4.png)](https://docs.cleverideas.ai/uploads/images/gallery/2026-04/BbyMd6pjMYAcjGBw-4.png)