# How to Create a New Agent

Follow these steps to create and configure a new agent in the system:

1\. Go to the main navigation bar, select the **Users** option, and then click on **Agents**.

[![1.png](https://docs.cleverideas.ai/uploads/images/gallery/2026-04/scaled-1680-/NLNo8f0zO0WLhseM-1.png)](https://docs.cleverideas.ai/uploads/images/gallery/2026-04/NLNo8f0zO0WLhseM-1.png)

2\. Fill in the Agent Information the Agents section will open. Complete the form by providing the requested details for the new agent:

[![2.png](https://docs.cleverideas.ai/uploads/images/gallery/2026-04/scaled-1680-/xPx0SkdLIxHKXOLo-2.png)](https://docs.cleverideas.ai/uploads/images/gallery/2026-04/xPx0SkdLIxHKXOLo-2.png)

- **User Name:** Enter the username the agent will use to log into the system
- **Full Name:** Enter the agent's complete first and last name.
- **Phone:** Enter the agent's assigned extension. *(Note: Please verify that this extension is not already in use).*
- **Password:** Assign a temporary generic password (*e.g.123456)* The system will automatically prompt the user to change it upon their first login.
- **Email:** Enter the agent's email address (if applicable).
- **Temporary account**: Grants temporary access to uContact
- **Encodes check box:** Codecs used by the provider
- **Language:** Select the user's preferred language for the system interface
- **Supervisor:** Checking this option will grant the user full supervisor privileges within the system (Supervisor menu and spymode)
- **Administrative:** User with access to the supervisor menus and privileges but without a phone and spymode