How to Create a New Agent

Follow these steps to create and configure a new agent in the system: 

 1. Go to the main navigation bar, select the  Users option, and then click on Agents . 

 

 2. Fill in the Agent Information the Agents section will open. Complete the form by providing the requested details for the new agent: 

 

 

 

 User Name: Enter the username the agent will use to log into the system 

 

 

 Full Name: Enter the agent's complete first and last name. 

 

 

 Phone: Enter the agent's assigned extension. (Note: Please verify that this extension is not already in use). 

 

 

 Password: Assign a temporary generic password ( e.g.123456)  The system will automatically prompt the user to change it upon their first login. 

 

 

 Email: Enter the agent's email address (if applicable). 

 

 Temporary account : Grants temporary access to uContact 

 Encodes check box: Codecs used by the provider 

 

 Language: Select the user's preferred language for the system interface 

 

 

 Supervisor: Checking this option will grant the user full supervisor privileges within the system (Supervisor menu and spymode) 

 

 Administrative: User with access to the supervisor menus and privileges but without a phone and spymode