Strategies - Omnichannel

uContact system supports five different types os strategies:

This ones are determined by the status of the Agent when delivering the interaction.

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Apart from that, uContact has three ways of delivering the interactions:

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Revision #1
Created 24 January 2023 17:12:53 by Alejandra Vega
Updated 24 January 2023 17:39:24 by Alejandra Vega