Strategies - Telephony

There are 7 call distribution strategies in uContact, which are: 

 

 ringall 

 

 

 leastrecent 

 

 

 fewestcalls 

 

 

 random 

 

 

 rrmemory 

 

 

 linear 

 

 

 wrandom 

 

 These types of strategies are determined by the agent's status at the time the call is delivered.