Supervisor

  

 

 

 Types of licenses 

 Permissions 

 The Supervisor profile can see in the left side section all the features supported for your security group. 

 

 Administration 

 A user with administration permissions will have the following features in the portal. 

 

 

 

 

 

 Users 

 

 

 Campaigns 

 

 

 Providers 

 

 

 Audios 

 

 

 Dialers 

 

 

 Reports 

 

 

 Quality 

 

 

 Gamification 

 

 

 Workforce 

 

 

 System 

 

 

 Configuration 

 

 

 

 

 

 

 

 

 

 

 

 

 Supervision 

 A user with supervision permissions will have the following features in the portal. 

 

 

 

 

 Gamification 

 

 

 Campaigns 

 

 

 Dialers 

 

 

 Status 

 

 

 Forms 

 

 

 Recordings 

 

 

 Reports 

 

 

 

 

 Supervisor with Telephone 

 If we create an Agent user that has the same name and password as a Supervisor user, we will create the Supervisor with a telephone. 

 Unlike a normal Supervisor user, he can belong to campaigns, use the telephone and use the breaks that correspond to the following changes: 

 Breaks 

 On the top of the screen we can see a cup-shaped icon as the image shows. 

 

 To exit the pause, just press the Play button. 

 Unified Inbox 

 Supervisor inbox works the same as Agent - Unified Inbox 

 Telephone 

 The functionalities of the telephone will work the same as in Agent - Telephone 

 Calls 

 Call options work the same as Agent - Calls