# Training Agenda

### **Agent**

**Estimated time: 1 hour**

- Operation Requirements
- Agent Interface Description
- Phone
- Breaks
- Forms
- Typifications
- Incoming and outgoing calls

### **Supervisor**

**Estimated time: 1 hour**

- Overview general functionalities
- Operation Requirements
- Description Interface Supervisor
- Administrator
- Agents 
    - Campaigns
    - Dailers
    - Audios
- Supervisor 
    - Agent Monitoring
    - Dailer Monitoring
- Recordings
- Reports

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