# Use Cases

You define the characteristics and business rules of your **ideal agent**.

# Customer Service

- General information
- Billing inquiries and clarifications
- Incident reporting
- Customer loyalty and engagement
- Customer retention
- Data updates
- Proactive notifications regarding potential issues
- Reduction of inbound calls

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# Collections

Manage different portfolio segments and tailor collection strategies based on delinquency levels and the business rules defined by the customer according to their industry.

- Early-stage delinquency
- Late-stage delinquency
- Charged-off accounts

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# Sales

- Lead generation
- Customer pre-qualification
- Promotions and offers
- Upselling and cross-selling of products and services

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