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Within the omnichannel section we find all the means of communication other than telephony. Below is the list of available channels, there are also some tips to remember when setting up any of the channels.

Based on these considerations, they must also be taken into account for the antivirus scanning policies that may be installed on the computers, avoiding scanning or denial of access for security reasons.

uContact Agent is a module focused on the call center agent as a total integration solution with functionalities of: data capture, status supervision and communications integrated with the platform.

uContact Supervisor is responsible for all system management, manages and monitors campaigns and autodialers; permissions, users, providers can be created and workflows are configured along with forms and reports.

Tu defines las cualidades y reglas de negocio de tu agente perfecto

Atiende a tus clientes desde sus canales preferidos de mensajería de texto adquiriendo una licencia omnicanal