Advanced Search
Search Results
358 total results found
Feature
Feature Description VOICE OMNI Core voice features Voice campaign management YES YES Inbound campaigns Deliver high-quality voice experiences through all inbound interactions. YES YES Outbound campaigns Deliver high-qu...
Architecture
The connection is via HTTPS with a level 3 certificate via (https://xxxx.ucontactcloud.com), uContact uses HTTPS (http2) with a REST API and Secure Websockets (wss). The connection is made through Secure Websockets https://xxxx.ucontactcloud.com:8089/ws (fo...
Computer equipment
Terminal Agents and SupervisorsThe teams of agents and supervisors must have the following minimum requirements:Agent Desktop Processor: Core i5 2.0 GHz.Memory: 8GB RAM.Minimum resolution: 1366 x 768 (minimum)Minimum disk: 160 GBInternet browser: Chrome (or a...
Considerations
The network where agents are working, must consider the following Port 3478 UDP/TCP must be opened at least for the host stun.ucontactcloud.com Port 8089 UDP/TCP must be opened at least for the host (ucontactinstance).ucontactcloud.com Port 443 ...
ISO 27001
The international standard ISO 27001 allows the assurance, confidentiality, and integrity of data and information and the systems that process it. This allows organizations to analyze risk and apply the necessary controls to eliminate it. If we go to the syst...
The Agent's Profile
Take the following training course to complete your uContact #Agent certification. Start with an introductory video that will help you get an overview of an agent's workspace in our solution and walk out an expert.
The Softphone
Learn how to use the uContact Softphone, developed natively in the solution using WebRTC technology. With it you will be able to initiate and/or answer calls directly from the platform just as you would from a desk phone, thus significantly reducing your time ...
The Agent's Interface
Personalize your uContact workspace so that your user experience with our solution is as close as possible to your tastes, preferences and personality. How? Watch this video and learn how to set your personal avatar, default wallpaper, and more!
The Unified Inbox
With uContact's unified inbox, agents can connect with customers on the digital channel of their choice without having to switch between browser windows. Here we tell you everything you need to know about how to manage your digital interactions on the same scr...
PCI Compliance
PCI es el estándar de seguridad de datos de la industria de tarjetas de pago, también conocido como PCI DSS (Payment Card Industry – Data Security Estándar ) y es un estándar exclusivo de seguridad de la información administrado por el Consejo de Estándares de...
Aspectos de seguridad
Seguridad de la solución. Encriptación.Con motivo de proteger los datos y las conversaciones que suceden dentro de uContact, el sistema garantiza máxima seguridad de la voz y de mensajería con encriptación TLS, Websockets Secure ...
Crear un agente
Un video facil y practico que te ayudara a crear un agente
How to create an agent
Escalaciones
Las escalaciones para la atención de incidencias dependen del Nivel de afectación de los servicios segun su prioridad Prioridad: Prioridad 1 (P1) Afectación de todo el servicio Ejemplos: Servidor caído, No se pueden firmar los agentes, Operación co...
Interface Agente
Formulario dinamico cuyos campos pueden ser personalziados segun las necesidades de cada empresa, incluye tambien un módulo de tipificaciónes (o fines de gestión) que permite generar un análisis de los tipos de llamadas mas frecuentes y resultado. Tambien cue...
Interface Supervisor
The agent Workspace
PCI Compliance
PCI is the Payment Card Industry Data Security Standard, also known as PCI DSS and is an exclusive information security standard administered by the Security Standards Council and makes reference to a standard that contains a series of security requirements th...
Base de Datos
Estos datos sobre las tablas pueden ser usadas para obtener información para Reportes. Estas tablas se encuentran en la base ccrepo. Telefonía QUEUE_LOG_REPO Se encuentra la información de los estados de las llamadas de las campañas entrantes y salientes. ...
Incident report
Ticket System To improve the efficiency of incident support requests, please submit a ticket to facilitate tracking, response times, and the level of attention provided. It is important to report incidents efficiently, including but not limited to: Date a...