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With uContact's unified inbox, agents can connect with customers on the digital channel of their choice without having to switch between browser windows. Here we tell you everything you need to know about how to manage your digital interactions on the same scr...

Seguridad de la solución. Encriptación.Con motivo de proteger los datos y las conversaciones que suceden dentro de uContact, el sistema garantiza máxima seguridad de la voz y de mensajería con encriptación TLS, Websockets Secure ...

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Ticket System To improve the efficiency of incident support requests, please submit a ticket to facilitate tracking, response times, and the level of attention provided. It is important to report incidents efficiently, including but not limited to: Date a...

Incident escalation procedures depend on the level of service impact, as determined by the incident priority. Priority Levels: Priority 1 (P1) – Impact on the entire serviceExamples: Server down, agents unable to log in, operations completely frozen. Priori...

To ensure compliance with the Service Level Agreements (SLAs), it is necessary to clearly define the roles and responsibilities of both CLEVER and THE CLIENT in order to work together as efficiently as possible. CLEVER Responsibilities Ensure service ava...

In the event that the customer detects a malfunction of the product supplied by CLEVER and confirms that said behavior does not match what is specified in the equipment data sheet, the product warranty claim must be made in accordance with the following polici...

Cloud PBX not only enables businesses to reduce calling and equipment costs, but also improves productivity by providing access to advanced and efficient communication tools. Auto Attendant with unlimited channels High-definition audio with echo cancellati...

The Cloud Softphone mobile application enables users to make and receive calls from any mobile device using their assigned phone extension. It is available for iOS and Android, and activation can be completed in three simple steps: download the application, sc...

What is Cloud PBX? It is a cloud-based business phone system that enables organizations to manage business calls without the need for on-premises hardware. The entire solution can be managed over the Internet from any location. What are the advantages comp...

Unlike a conventional phone line, Clever LINE integrates advanced cloud-based business communication tools. It provides complete mobility through softphones and simultaneous ringing, enhanced control with call recording and voicemail-to-email, and a more profe...

Ref Country Group USD MXN COP DIDARG1 ARGENTINA G1  $        7.00  $        150  $      24,500 DIDAUS1 AUSTRALIA G1  $        7.00  $        150  $      24,500 DIDAUS1 ...

800 numbers (toll-free numbers) are telephone numbers that begin with one of the following three-digit codes: 800, 888, 877, 866, 855, 844, and 833. These toll-free numbers allow callers to contact businesses or individuals without being charged for the call....

Country Área Code City ARGENTINA 11 BUENOS AIRES ARGENTINA 351 CORDOBA ARGENTINA 221 LA PLATA ARGENTINA 261 MENDOZA ARGENTINA 230 PILAR ARGENTINA 341 ROSARIO ...

Number portability is the ability to transfer a telephone number from one company or carrier to another. Number portability is available for both individuals and legal entities, and each requires different documentation to be submitted. Link: https://share.h...

A — If the customer does not have a Business Portfolio or Business Manager account 1. Create a Business Portfolio (Business Manager) 2. Complete the company profile (Business Information) Enter the following information: the exact legal busine...

Message limits determine the maximum number of business-initiated conversations that a phone number can start in a continuous 24-hour period. These limits do not apply to user-initiated conversations. A company-initiated conversation begins when the first comp...