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Dynamic form whose fields can be personalized according to the needs of each company, it also includes a typing module (or management purposes) that allows generating an analysis of the most frequent types of calls and results. It also has a history module of...

The connection is via HTTPS with a level 3 certificate via (https://xxxx.ucontactcloud.com), uContact uses HTTPS (http2) with a REST API and Secure Websockets (wss). The connection is made through Secure Websockets   https://xxxx.ucontactcloud.com:8089/ws (fo...

Terminal Agents and SupervisorsThe teams of agents and supervisors must have the following minimum requirements:Agent Desktop Processor: Core i5 2.0 GHz.Memory: 8GB RAM.Minimum resolution: 1366 x 768 (minimum)Minimum disk: 160 GBInternet browser: Chrome (or a...

The network where agents are working, must consider the following Port 3478  UDP/TCP must be opened at least for the host stun.ucontactcloud.com Port 8089  UDP/TCP must be opened at least for the host (ucontactinstance).ucontactcloud.com Port 443 ...

The international standard ISO 27001 allows the assurance, confidentiality, and integrity of data and information and the systems that process it. This allows organizations to analyze risk and apply the necessary controls to eliminate it. If we go to the syst...

Take the following training course to complete your uContact #Agent certification. Start with an introductory video that will help you get an overview of an agent's workspace in our solution and walk out an expert.  

Learn how to use the uContact Softphone, developed natively in the solution using WebRTC technology. With it you will be able to initiate and/or answer calls directly from the platform just as you would from a desk phone, thus significantly reducing your time ...

Personalize your uContact workspace so that your user experience with our solution is as close as possible to your tastes, preferences and personality. How? Watch this video and learn how to set your personal avatar, default wallpaper, and more!  

With uContact's unified inbox, agents can connect with customers on the digital channel of their choice without having to switch between browser windows. Here we tell you everything you need to know about how to manage your digital interactions on the same scr...

Seguridad de la solución. Encriptación.Con motivo de proteger los datos y las conversaciones que suceden dentro de uContact, el sistema garantiza máxima seguridad de la voz y de mensajería con encriptación TLS, Websockets Secure ...

  Un video facil y practico que te ayudara a crear un agente 

Ticket System To improve the efficiency of incident support requests, please submit a ticket to facilitate tracking, response times, and the level of attention provided. It is important to report incidents efficiently, including but not limited to: Date a...

Incident escalation procedures depend on the level of service impact according to their assigned priority. Priority Levels: Priority 1 (P1) – Complete Service OutageExamples: Server down, agents unable to log in, operations completely frozen. Priority 2 (P2...

To ensure compliance with the Service Level Agreements (SLAs), it is necessary to clearly define the roles and responsibilities of both CLEVER and THE CLIENT in order to work together as efficiently as possible. CLEVER Responsibilities Ensure service ava...

In the event that the customer detects a malfunction of the product supplied by CLEVER and confirms that said behavior does not match what is specified in the equipment data sheet, the product warranty claim must be made in accordance with the following polici...

Do you need to offer your employees the flexibility of being connected to their phone extension from multiple sites and devices to be permanently available to your customers, and does your current team have limited capabilities? Main features: Automatic Atte...