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  Un video facil y practico que te ayudara a crear un agente 

Las escalaciones para la atención de incidencias dependen del Nivel de afectación de los servicios segun su prioridad Prioridad: Prioridad 1 (P1) Afectación de todo el servicio  Ejemplos: Servidor caído, No se pueden firmar los agentes, Operación co...

Formulario dinamico cuyos campos pueden ser personalziados segun las necesidades de cada empresa, incluye tambien un módulo de tipificaciónes (o fines de gestión) que permite generar un análisis de los tipos de llamadas mas frecuentes y resultado. Tambien cue...

PCI is the Payment Card Industry Data Security Standard, also known as PCI DSS and is an exclusive information security standard administered by the Security Standards Council and makes reference to a standard that contains a series of security requirements th...

Estos datos sobre las tablas pueden ser usadas para obtener información para Reportes. Estas tablas se encuentran en la base ccrepo. Telefonía QUEUE_LOG_REPO Se encuentra la información de los estados de las llamadas de las campañas entrantes y salientes. ...

QUEUE_LOG_REPO Information of the queue calls state of campaigns input or output. Parameter details origid: Original id (can be repetead). datetime: Datetime of the event. callid: The call id. queuename: Campaign name. event: Check event list. ...

Ticket System To improve the efficiency of incident support requests, please submit a ticket to facilitate tracking, response times, and the level of attention provided. It is important to report incidents efficiently, including but not limited to: Date a...

Incident escalation procedures depend on the level of service impact according to their assigned priority. Priority Levels: Priority 1 (P1) – Complete Service OutageExamples: Server down, agents unable to log in, operations completely frozen. Priority 2 (P2...

To ensure compliance with the Service Level Agreements (SLAs), it is necessary to clearly define the roles and responsibilities of both CLEVER and THE CLIENT in order to work together as efficiently as possible. CLEVER Responsibilities Ensure service ava...

In the event that the customer detects a malfunction of the product supplied by CLEVER and confirms that said behavior does not match what is specified in the equipment data sheet, the product warranty claim must be made in accordance with the following polici...

Do you need to offer your employees the flexibility of being connected to their phone extension from multiple sites and devices to be permanently available to your customers, and does your current team have limited capabilities? Main features: Automatic Atte...

Descargar la aplicación CLOUD SOFTPHONE, disponible para Android e IOS. Se puede localizar con el siguiente símbolo. Una vez descargada la app, se deberá seleccionar la opción SCAN QR. Enseguida, la cámara del dispositivo se abrirá para poder escanear e...

Webphone allows you to connect using a browser (preferably Chrome) from different devices such as: PC, laptop, tablet, smartphone 1.- Link https://webphone.cleverideas.com.mx/index.php 2.- A separate window will open with the Webphone. Once signed, it is p...

SEND FAX MANUAL LOGIN TO PANEL. Login in the link https: https://mybilling.cleverideas.com.mx:8445/ with the following credentials. user:   fax18887294929 pass: cashlane123* Click on the tab “IP CENTREX” and select the option “SEND FAX”. After that, y...