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Incident escalation procedures depend on the level of service impact, as determined by the incident priority. Priority Levels: Priority 1 (P1) – Impact on the entire serviceExamples: Server down, agents unable to log in, operations completely frozen, unable ...

To ensure compliance with the Service Level Agreements (SLAs), it is necessary to clearly define the roles and responsibilities of both CLEVER and THE CLIENT in order to work together as efficiently as possible. CLEVER Responsibilities Ensure service ava...

In the event that the customer detects a malfunction of the product supplied by CLEVER and confirms that said behavior does not match what is specified in the equipment data sheet, the product warranty claim must be made in accordance with the following polici...

Cloud PBX not only enables businesses to reduce calling and equipment costs, but also improves productivity by providing access to advanced and efficient communication tools. Auto Attendant with unlimited channels High-definition audio with echo cancellati...

The Cloud Softphone mobile application enables users to make and receive calls from any mobile device using their assigned phone extension. It is available for iOS and Android, and activation can be completed in three simple steps: download the application, sc...

What is Cloud PBX? It is a cloud-based business phone system that enables organizations to manage business calls without the need for on-premises hardware. The entire solution can be managed over the Internet from any location. What are the advantages comp...

Unlike a conventional phone line, Clever LINE integrates advanced cloud-based business communication tools. It provides complete mobility through softphones and simultaneous ringing, enhanced control with call recording and voicemail-to-email, and a more profe...

Ref Country Group USD MXN COP DIDARG1 ARGENTINA G1  $        7.00  $        150  $      24,500 DIDAUS1 AUSTRALIA G1  $        7.00  $        150  $      24,500 DIDAUS1 ...

800 numbers (toll-free numbers) are telephone numbers that begin with one of the following three-digit codes: 800, 888, 877, 866, 855, 844, and 833. These toll-free numbers allow callers to contact businesses or individuals without being charged for the call....

Country Área Code City ARGENTINA 11 BUENOS AIRES ARGENTINA 351 CORDOBA ARGENTINA 221 LA PLATA ARGENTINA 261 MENDOZA ARGENTINA 230 PILAR ARGENTINA 341 ROSARIO ...

Number portability is the ability to transfer a telephone number from one company or carrier to another. Number portability is available for both individuals and legal entities, and each requires different documentation to be submitted using the following Lin...

A — If the customer does not have a Business Portfolio or Business Manager account 1. Create a Business Portfolio (Business Manager) 2. Complete the company profile (Business Information) Enter the following information: the exact legal busine...

Message limits determine the maximum number of business-initiated conversations that a phone number can start in a continuous 24-hour period. These limits do not apply to user-initiated conversations. A company-initiated conversation begins when the first comp...

En una actualización reciente de Chrome, si se tiene activo la funcionalidad de "Memory Saver", después de un periodo de inactividad, el navegador puede "parar" su operación en el background, por lo que es necesario "recargar" la aplicacion para que vuelva a c...

1. Integración de grabaciones Las grabaciones de llamadas se cargan en la plataforma incluyendo información complementaria (metadatos) como: Número origen Número destino Agente Campaña Tipificación Calidad de llamada Identificadores personalizados ...

1. Recording Integration Call recordings are uploaded to the platform along with complementary information (metadata), such as: Source number Destination number Agent Campaign Disposition Call quality Custom identifiers 2. Automated Transcription ...

Service Organization Control (SOC) is a set of standards to create, maintain, prove, and even enhance the way a vendor manages data – both on-premises and in cloud environments. Originally established by the American Institute of Certified Public Accountants ...

Los límites de mensajes determinan el número máximo de conversaciones iniciadas por la empresa que puede comenzar un número de teléfono en un período continuo de 24 horas. Estos límites no se aplican a las conversaciones iniciadas por el usuario. Una conversac...

Introduction This manual is oriented to know the operation of the telephone switchboard and PBX Integra processes and configuration management. Is orient to resolve all operational functions of a traditional PBX adding administration and management modules w...