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To send a FAX by email, please follow the next steps: Provide an email to register the account that will be used to send the email  Send an email to email2fax@um.cleverlinea.com. In the email subject, set the phone number to send the fax, with 1 + 10 digits...

Introduction uContact Agent is a module for the call centre agent as the total solution for integration with features relating to data capture, monitoring by states and integrated communications with the uContact platform. Login uContact Agent has a secur...

  Types of licenses Permissions The Supervisor profile can see in the left side section all the features supported for your security group. Administration A user with administration permissions will have the following features in the portal. ...

Feature Description VOICE OMNI Core voice features Voice campaign management YES YES Inbound campaigns  Deliver high-quality voice experiences through all inbound interactions.  YES YES Outbound campaigns  Deliver high-quality voice experience...

There are 7 call distribution strategies in uContact, which are: ringall leastrecent fewestcalls random rrmemory linear wrandom These types of strategies are determined by the agent's status at the time the call is delivered...

Remember that to begin with the voice campaign setup, you must first have your trunk configured.For more information, see Trunk Configuration. Administration First, we must specify the type of the campaign. There are two possibilities: Inbound — Allows...

The .csv file for dialers uploads telephone numbers en masse, which the system has to call. This file itself has a specific format in order to be valid when uploading it to the system. basic format For Progressive type dialers:1CampaignName;Phone;AdditionalI...

uContact system supports five different types os strategies: Incall Nocall Interaction Múltiple This ones are determined by the status of the Agent when delivering the interaction. Apart from that, uContact has three ways of deliverin...

The main idea of this feature is the communication between customers and call center company through an online chat.That by the call center company will need to configure certain factors Campaign Settings Here Webchat campaigns will be created. The configur...

Email Management To manage the configuration of the email campaigns in uContact, it is necessary to have a user with administrator permissions in the system. Basic email settings Filter parameters Start date: Date from which you want to start the s...

The incorporation of SMS/Whatsapp to our service contributes exponentially to the improvement of the customer experience. SMS campaigns After creating the provider, we can start creating SMS campaigns. Basic settings NameName to i...

Dynamic form whose fields can be personalized according to the needs of each company, it also includes a typing module (or management purposes) that allows generating an analysis of the most frequent types of calls and results. It also has a history module of...

The connection is via HTTPS with a level 3 certificate via (https://xxxx.ucontactcloud.com), uContact uses HTTPS (http2) with a REST API and Secure Websockets (wss). The connection is made through Secure Websockets   https://xxxx.ucontactcloud.com:8089/ws (fo...

Terminal Agents and SupervisorsThe teams of agents and supervisors must have the following minimum requirements:Agent Desktop Processor: Core i5 2.0 GHz.Memory: 8GB RAM.Minimum resolution: 1366 x 768 (minimum)Minimum disk: 160 GBInternet browser: Chrome (or a...

The network where agents are working, must consider the following Port 3478  UDP/TCP must be opened at least for the host stun.ucontactcloud.com Port 8089  UDP/TCP must be opened at least for the host (ucontactinstance).ucontactcloud.com Port 443 ...

The international standard ISO 27001 allows the assurance, confidentiality, and integrity of data and information and the systems that process it. This allows organizations to analyze risk and apply the necessary controls to eliminate it. If we go to the syst...

Take the following training course to complete your uContact #Agent certification. Start with an introductory video that will help you get an overview of an agent's workspace in our solution and walk out an expert.  

Learn how to use the uContact Softphone, developed natively in the solution using WebRTC technology. With it you will be able to initiate and/or answer calls directly from the platform just as you would from a desk phone, thus significantly reducing your time ...

Personalize your uContact workspace so that your user experience with our solution is as close as possible to your tastes, preferences and personality. How? Watch this video and learn how to set your personal avatar, default wallpaper, and more!