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Con la bandeja de entrada unificada de uContact, los agentes pueden conectar con los clientes en el canal digital de su elección sin necesidad de cambiar de ventana en el navegador. Aquí te contamos todo lo que necesitas saber sobre cómo gestionar tus interacc...

RCS Rich Communication Services (RCS) is a new, visually appealing messaging channel that offers rich functionalities to enable more engaging customer journeys. RCS is sometimes referred to as the “SMS 2.0”. It takes everything users and companies already lov...

Outbound SMS When you send an SMS to a phone number belonging to an end user's device you are sending an Outbound SMS. Historically, this was and still is referred to as a Mobile Terminated (MT) SMS, though nowadays an SMS is not always sent to a mobile devic...

Para realizar el envío masivo de un témplate aprobado por WhatsApp es necesario utilizar en marcador de WhatsApp a diferencia que si enviáramos un solo témplate para aperturar una conversación. El primer paso es ingresar a la sección de campañas en la sección...

Los teléfonos Android tiene una funcionalidad llamada "Smart Call" que consulta en su base de datos si el numero telefónico esta asignado a un establecimiento registrado en Google, si este no existe es posible que aparezca el mensaje de SPAM. Para evitar esto...

Description: Robocalls, or automated telephone calls, have become a significant nuisance and concern for both consumers and the telecommunications industry. In response to this problem, the Federal Communications Commission (FCC) has implemented regula...

As part of our commitment to providing you with the best possible experience, we continually strive to enhance our service offerings. In doing so, we have evaluated our processes and policies to ensure that we can maintain the highest level of quality and effi...

As part of our commitment to providing you with the best possible experience, we continuously strive to improve our service offerings. In doing so, we have reviewed our processes and policies to ensure we maintain the highest level of quality and efficiency fo...

  Phone Number Monitoring to improve your contactability and reputation Keep track of how your customers see your numbers when you call them.   NOTE: NMS officially supports United States phone numbers. We also accept Canadian phone numbers, but cannot gua...

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