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Paso 1: Inicialmente, cuando la llamada este en curso y para iniciar una conferencia o una llamada de varías vías, presionaremos el cuarto ícono que se muestra en la parte inferior del Softphone, (Botón de conferencia): Posteriormente, el cliente/banco o co...

Step 1: Initially, when the call is in progress and to initiate a conference or a multi-way call, we will press the fourth icon shown at the bottom of the Softphone, (Conference Button): Subsequently, the client/bank or whoever we were talking to will move ...

En uContact, existen dos funcionalidades que nos ayudarán a realizar transferencias efectivas de llamadas.  Transferencia Atendida  - Esta transferencia, como el nombre lo indica, debe ser atendida por la persona destino a la que se le esta transfiriendo...

In uContact, there are two features that will help us perform effective call transfers.   Attended Transfer This transfer, as the name indicates, must be answered by the destination person to whom the call is being transferred. It allows communication betwe...

  Ingresaremos a Dialekto en el siguiente enlace:  https://dialekto.cleverideas.ai User: Test Pass: Test@123*

How to manage canned responses: Prerequisites: Permissions: Supervisor access is required to create or manage Canned Responses. Availability: This feature is available for all campaign types except Telephony and Email. Creating a New Canned Response ...