CUSTOMER SUPPORT
We are committed to good service and quality care, which is why we present our Service Offer which describes the post-sale care processes and the communication channels that we make available to you so that you can always stay in touch.
Service Request Policy
As part of our commitment to providing you with the best possible experience, we continually stri...
Previous Recommendations
To ensure the proper functioning of our services, we provide you with our incident management too...
Incident report
Telephone attention / Whatsapp USA: +1 (305) 677 6828 México: +52 (33) 5004 225...
Escalations
The escalations for the attention of incidents depend on the Level of affectation of the services...
Service levels
In order to guarantee Service Levels, it is necessary to define the roles and responsibilities of...
Equipment Warranty
In the event that the customer detects a malfunction of the product supplied by CLEVER and confir...
Privacy Policy
By the provisions of the Federal Law on Protection of Personal Data Held by Private Parties (the ...
Compliance Policy
Introduction Clever Ideas is committed to conducting its operations ethically, transparently, an...
Acceptable Use Policy (AUP)
1-GENERAL Clever Ideas promotes a high level of responsible behavior and aims to maintain a serv...
Terms of sale
1-DEFINITIONS 1.1. ARN: a national regulatory authority in the country where the numbers will be...
Notice of privacy
CLEVER IDEAS S.A. DE C.V. In accordance with the provisions of the Federal Law on Protection of ...