CUSTOMER SUPPORT
We are committed to good service and quality care, which is why we present our Service Offer which describes the post-sale care processes and the communication channels that we make available to you so that you can always stay in touch.
Incident report
Ticket System To improve the efficiency of incident support requests, please submit a ticket to ...
Escalations
Incident escalation procedures depend on the level of service impact according to their assigned ...
Service Level Agreements (SLAs)
To ensure compliance with the Service Level Agreements (SLAs), it is necessary to clearly define ...
Service Request Policy
As part of our commitment to providing you with the best possible experience, we continually stri...
Equipment Warranty
In the event that the customer detects a malfunction of the product supplied by CLEVER and confir...
Compliance Policy
Introduction Clever Ideas is committed to conducting its operations ethically, transparently, an...
Terms of sale
1-DEFINITIONS 1.1. ARN: a national regulatory authority in the country where the numbers will be...
Notice of privacy
CLEVER IDEAS S.A. DE C.V. In accordance with the provisions of the Federal Law on Protection of ...
Acceptable Use Policy (AUP)
1-GENERAL Clever Ideas promotes a high level of responsible behavior and aims to maintain a serv...