CUSTOMER SUPPORT
We are committed to good service and quality care, which is why we present our Service Offer which describes the post-sale care processes and the communication channels that we make available to you so that you can always stay in touch.
Incident report
Ticket System To improve the efficiency of incident support requests, please submit a ticket to ...
Escalations
Incident escalation procedures depend on the level of service impact, as determined by the incide...
Service Level Agreements (SLAs)
To ensure compliance with the Service Level Agreements (SLAs), it is necessary to clearly define ...
Equipment Warranty
In the event that the customer detects a malfunction of the product supplied by CLEVER and confir...
Acceptable Use Policy
1. GENERAL Clever Ideas promotes a high standard of responsible conduct and is committed to prov...
Terms of sale
1-DEFINITIONS 1.1. ARN: a national regulatory authority in the country where the numbers will be...
Acceptable Use Policy (AUP)
1-GENERAL Clever Ideas promotes a high level of responsible behavior and aims to maintain a serv...