Incident report

Ticket System

TelephoneTo improve the efficiency of incident support requests, please submit a ticket to facilitate tracking, response times, and the level of attention / Whatsappprovided.

USA:	+1 (305) 677 6828
México:	+52 (33) 5004 2255

WEB:  https://share.hsforms.com/19nHfcLBETzCxmmO_MJ9fbA5awgn

ThereIt mustis alwaysimportant beto areport referenceincidents numberefficiently, forincluding but not limited to:

• Date and time of the incident
for
• Description monitoring and measuringof the metricsissue
• Evidence of the issue (screenshots, video, audio, etc.)
• Steps to reproduce the issue
• Impact level (user impact, service levels.degradation, intermittent issue, complete outage, etc.)

Important:
Any incident that does not have a reference number will not be countedconsidered within the service level commitments.agreement (SLA) commitments

For administrativeany oradditional financialsupport requests,through other channels, such as WhatsApp, it is notalways necessary to openprovide anthe incident requestticket number.

• Vía Email,

  just
send

anemailtoadmin@cleverideas.com.mxoryoucancontact

Support

support@cleverideas.ai

us

 through our telephone line at (33) 5004 2255 option 2