Skip to main content

**Number Portability**

Number portability is the ability to transfer a telephone number from one company or carrier to another.

Number portability is available for both individuals and legal entities, and each requires different documentation to be submitted.

Link: https://share.hsforms.com/1pok4JUd9SR2koQlSC2725A5awgn 

INDIVIDUAL (INDIVIDUAL CUSTOMER):
  • Government-issued ID (INE)
  • Most recent telephone bill

  • Portability PIN

    The PIN is obtained by calling 051 from the number being ported. The PIN is valid for 15 days.

  • Signed LOA (Letter of Authorization)

Document that lists the telephone numbers to be ported and is signed by the customer as authorization and consent.

Once the required documentation has been submitted, the number portability process will take approximately 5 to 10 business days.

https://drive.google.com/open?id=1QcKY1B_B6LJMAC_n2_drK_53RYqjZzI7

FOR WHATSAPP BUSINESS

If you wish to port a phone number from another carrier to Clever IDEAS for the WhatsApp Business service, please note that the number will be dedicated exclusively to this service and VOICE or SMS services cannot remain active on the number.

**For a new number (WITHOUT PORTING), it is possible to use the number for VOICE and SMS services as well.

 

 

Back to top