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Voice Campaigns

 

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Administration

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First, we must specify the type of the campaign.

There are two possibilities:

  • Inbound — Allows taking calls.

  • Outbound — Allows making calls.

Basic configuration

To create a new voice campaign, you must specify:

  • Name of the campaign.

  • DID

    • (telephone number) associated with the campaign for identification purposes.

  • Dial String: provider used on the outbound calls that are dialed manually.

    • Only for inbound campaigns.

  • Schedule
    Days of the week and Hours between which the campaign will be available, that is, with agents available to answer calls.
    To add a schedule setting:

    • Select the Days of the week.

    • Set start and end time for selected days.

    • Add with the '+' button and our configuration will appear in the list.

    • To delete a schedule, we simply select it from the list and press the '-' button.

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Now our campaign, it's ready to take and make calls.

 

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