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PARTNER Contact Center

Updated 3 years ago by Mauricio Coronel

FBM Verification

WHATSAPP BUSSINES Verification Process

Verification process If your account has not yet been verified, do it now, otherwise skip this s...

Updated 3 years ago by Mauricio Coronel

Verification Requirements

WHATSAPP BUSSINES

It is necessary to have a business account on Facebook Business Manager owned by the same busines...

Updated 3 years ago by Mauricio Coronel

Message limits

WHATSAPP BUSSINES Q&A

Message limits determine the maximum number of business-initiated conversations that a phone numb...

Updated 3 years ago by Mauricio Coronel

Verification and Annex of documents

WHATSAPP BUSSINES Verification Process

Go to Business Settings.   Go to Security Center and click Start verification in the "Busines...

Updated 3 years ago by Mauricio Coronel

Activate Verification home button

WHATSAPP BUSSINES Verification Process

Create App from Facebook Developers Within https://business.facebook.com/ go to More Tools Go t...

Updated 3 years ago by Mauricio Coronel

Feature List

UCONTACT Features

Feature Description VOICE OMNI Core voice features Voice campaign management YES YES ...

Updated 3 years ago by Mauricio Coronel

Feature Codes

UCONTACT Features

Introduction This manual is oriented to know the operation of the telephone switchboard and PBX ...

Updated 3 years ago by Mauricio Coronel

The agent Workspace

UCONTACT Agent Training

Updated 3 years ago by Alejandra Vega

Supervisor Interface

UCONTACT Training Supervisor

Updated 3 years ago by Alejandra Vega

How to create an agent

UCONTACT Q&A

Updated 3 years ago by Alejandra Vega

The Unified Inbox

UCONTACT Agent Training

With uContact's unified inbox, agents can connect with customers on the digital channel of their ...

Updated 3 years ago by Alejandra Vega

The Agent's Interface

UCONTACT Agent Training

Personalize your uContact workspace so that your user experience with our solution is as close as...

Updated 3 years ago by Alejandra Vega

The Softphone

UCONTACT Agent Training

Learn how to use the uContact Softphone, developed natively in the solution using WebRTC technolo...

Updated 3 years ago by Alejandra Vega

The Agent's Profile

UCONTACT Agent Training

Take the following training course to complete your uContact #Agent certification. Start with an ...

Updated 3 years ago by Alejandra Vega

Cobertura

LINEA Paises y Ciudades

Updated 3 years ago by Alejandra Vega

SOC 2 Compliance

ANALYTICS

Service Organization Control (SOC) is a set of standards to create, maintain, prove, and even enh...

Updated 3 years ago by Mauricio Coronel

Features

ANALYTICS

DESCRIPTION Clever ANALYTICS Evaluation Features Playback conversations Yes Custom QA Scorec...

Updated 3 years ago by Mauricio Coronel

Ficha Técnica

EVIDENCE

características Información Básica. Tamaño de la APP: 19.5 MB Consumo de datos. Envió de posi...

Updated 3 years ago by Alejandra Vega

Funcionalidades

EVIDENCE

Evidence te ayuda a supervisar a tu personal, al mismo tiempo que funciona como una herramienta q...

Updated 3 years ago by Alejandra Vega