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Arquitectura
Aspectos de seguridad
Seguridad de la solución. Encriptación.Con motivo de proteger los ...
Equipo de Computo
Terminales Agentes y SupervisoresLos equipos de los agentes y supervisores deben tener los siguie...
Interface Agente
Formulario dinamico cuyos campos pueden ser personalziados segun las necesidades de cada empresa,...
Interface Supervisor
Estrategias de timbrado
Existen 7 estrategias de distribución de llamadas en uContact, las cuales son: ringall le...
Considerations
The network where agents are working, must consider the following Port 3478 UDP/TCP must be o...
Computer equipment
Terminal Agents and SupervisorsThe teams of agents and supervisors must have the following minimu...
Components
The connection is via HTTPS with a level 3 certificate via (https://xxxx.ucontactcloud.com), uCon...
CRM Lite
Dynamic form whose fields can be personalized according to the needs of each company, it also inc...
SMS/Whatsapp
The incorporation of SMS/Whatsapp to our service contributes exponentially to the improvement of ...
Email Management To manage the configuration of the email campaigns in uContact, it is necessary...
WebChat
The main idea of this feature is the communication between customers and call center company thro...
Strategies - Omnichannel
uContact system supports five different types os strategies: Incall Nocall Interacti...
CSV file format PI
The .csv file for dialers uploads telephone numbers en masse, which the system has to call. This ...
Voice Campaigns
Remember that to begin with the voice campaign setup, you must first have your trunk configured.F...
Strategies - Telephony
There are 7 call distribution strategies in uContact, which are: ringall leastrecent ...
Supervisor
Types of licenses Permissions The Supervisor profile can see in the left side section al...
Agent
Introduction uContact Agent is a module for the call centre agent as the total solution for in...