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Training Process
TRAINING PROCESS Initial Training for New Hires The onboarding and training process for new hi...
Offboarding Process
Pre-Offboarding Preparation Notify Relevant Stakeholders:Inform HR, IT, team leads, and other d...
Compliance
Preview Dialers We have 2 very simple Dialing options to comply with TCPA: Preview Dialer first...
Introduction
Staying compliant with regulations, like the TCPA (Telephone Consumer Protection Act), is critica...
Compliance Policy
Introduction Clever Ideas is committed to conducting its operations ethically, transparently, an...
Descargar a Ucontact
Instalación 1- Descargar el repositorio en la carpeta /root 2- Ingresar a la carpeta /root/Mini...
Workshop
Sesión 1: Conceptos Operativos & de Administración de uContact. Sesión 2: Personalizaciones & Co...
Intro Crediterium
Hacer Llamada
En algunas ocasiones, es necesario que un agente genere una llamada a un número de teléfono desde...
Obtener Campañas
Para obtener todas las campañas creadas dentro de uContact se puede usar esta API la cual regresa...
Obtener Dialers
Para obtener la lista de los dialers de uContact, se necesita usar esta API. Por ejemplo, si quer...
Get Dialers
To obtain the list of uContact dialers, this API needs to be used. For example, if we want to cre...
Get Campaigns
To obtain all campaigns created within uContact, this API can be used, which returns the totality...
Make a Call
In some cases, it is necessary for an agent to initiate a call to a phone number from another app...
Crear Agente
Cuando en alguna integración se necesita crear usuarios desde alguna otra plataforma, podemos usa...
Add Agent to Campaign
When integration requires it, agents can be added to a specific campaign through this API. Below,...
Create Agent
When an integration requires creating users from another platform, we can use this API to create ...
Call Disposition
When a call is ended in uContact, a disposition can be added to identify how the call concluded, ...
Upload Base
Uploads a dialing list via a CSV or TXT file to a dialer for integration with an external system ...
Add Record to Dialer
Adds a record to a dialer to launch the call as soon as an agent is available. This record will b...