ANALYTICS
Clever Analytics is a Speech Analytics solution that converts voice recordings into text, enabling organizations to monitor 100% of agent-customer conversations. This helps improve quality assurance, identify areas for improvement, and extract actionable insights without the need to listen to every call in its entirety.
Features
How It Works
1. Recording Integration Call recordings are uploaded to the platform along with complementary i...
Benefits
Business Intelligence Enables organizations to analyze 100% of calls to gain strategic insights ...
Use Cases
Customer service Sales Collections Quality monitoring Agent training and coaching Process ...
Security
Reporting and Visualization The platform provides dashboards and reports that enable users to mo...
SOC 2 Compliance
Service Organization Control (SOC) is a set of standards to create, maintain, prove, and even enh...
Q&A
What is Clever Analytics? Clever Analytics is a conversation analytics solution that converts vo...