Security
Reporting and Visualization
The platform provides dashboards and reports that enable users to monitor and analyze:
- Total number of calls
- Process compliance
- Agent performance
- Call duration
- Detected events
- Historical comparisons
- Analysis by groups and campaigns
- Conversation details
- Automated summaries
- Supervisor evaluations
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Sensitive Information Protection |
The system can identify and mask sensitive data within recordings and transcripts. |
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Enterprise-Grade Encryption |
All critical information is stored using advanced encryption mechanisms. |
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IP Allowlisting |
Access can be restricted to authorized users from specific IP addresses. |
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Automatic Data Deletion |
Recordings and transcripts can be automatically deleted after the retention period defined by the customer. |