Supervisor

User responsible for monitoring operations, managing resources, and ensuring service quality.

Key Features

• Active conversation monitoring.
• Agent performance monitoring.
• Chat assignment and redistribution.
• Operational reporting and analytics.
• Team and permission management.
• Access to performance metrics and key indicators.
• Service Level Agreement (SLA) monitoring.
• Conversation auditing.

Key Benefits

• Full operational visibility and control.
• Optimized resource allocation.
• Continuous service improvement.
• Enhanced visibility into performance indicators.