UCONTACT
Transform your customer experience. Centralize all customer interactions on a unified platform and improve your contact center efficiency.
Features
Profiles
There are two types of users inside uContact, those are: Agent uContact Agent is a module fo...
Voice
The dialers allow the creation of direct dialing campaigns using different types of channels and ...
Omnichannel
Integrations
Specifications and Requirements for Integration with External Applications
Recordings
Security
Based on these considerations, they must also be taken into account for the antivirus scanning po...
Considerations
The network where agents are working, must consider the following Port 3478 UDP/TCP must be o...
ISO 27001
The international standard ISO 27001 allows the assurance, confidentiality, and integrity of data...
PCI Compliance
PCI is the Payment Card Industry Data Security Standard, also known as PCI DSS and is an exclusiv...
Infrastructure
guides
uContact Guides
Academy
uContact Agent is a module focused on the call center agent as a total integration solution with ...
The Agent's Profile
Take the following training course to complete your uContact #Agent certification. Start with an ...
The Softphone
Learn how to use the uContact Softphone, developed natively in the solution using WebRTC technolo...
The Agent's Interface
Personalize your uContact workspace so that your user experience with our solution is as close as...
The Unified Inbox
With uContact's unified inbox, agents can connect with customers on the digital channel of their ...
The agent Workspace
Training Agenda
Agent Estimated time: 1 hour Operation Requirements Agent Interface Description Phone Breaks...
Basic Settings
These are some basic settings within uContact: