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This section shows the Webchat interaction from the agent profile. Interaction View The agent will have access to different interactions in their inbox and will be able to search for them by campaign name or user name. When an interaction is opened, it ex...

Webchat Campaign Monitoring This section displays real-time statistics for Webchat campaigns. It shows the current status of each Webchat campaign in real time, based on the parameters configured during campaign creation. Bottom-left table Icon: Agent sta...

Adicionalmente al respaldo de conversaciones en el servidor en la nube, es posible enviarlas a un servidor de almacenamiento externo que el cliente puede ofrecer. Las conversaciones de WhatsApp podrán ser enviadas en formato JSON, con un archivo por conversaci...

This feature enables real-time communication with customers through an online chat. Before using it, the required configurations described below must be completed. Name: The name used to identify the Webchat campaign within the system. Strategy: Defines th...

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Enterprise SMS SMS remains one of the most widely accessible communication channels, as it can be received on virtually any mobile phone without requiring an internet connection. Use Cases Appointment confirmations Payment reminders Order tracking updat...

What is A2P 10DLC? Application-to-Person 10-Digit Long Code (A2P 10DLC) is a dedicated messaging route for business SMS traffic in the United States. These are standard local phone numbers with area codes such as 415, 212, or 310, providing a familiar and loc...

Requirements for Enterprise SMS (A2P 10DLC) Registration in Twilio If you are already familiar with the registration process, you can proceed directly to start your registration. What is A2P 10DLC? A2P 10DLC (Application-to-Person 10-Digit Long Code...

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User responsible for managing customer conversations and service requests across multiple communication channels. Key Features Real-time conversation management. Management of assigned conversations and chats. Access to conversation history. Conversat...

User responsible for monitoring operations, managing resources, and ensuring service quality. Key Features Active conversation monitoring. Agent performance monitoring. Chat assignment and redistribution. Operational reporting and analytics. Team and...

AI-powered virtual assistant capable of automatically interacting with users to answer questions, execute processes, and provide 24/7 support. Objective Automate frequent interactions, reduce agent workload, and enhance the user experience through immediate ...

The AI Bot is an AI-powered virtual assistant designed to interact with users through natural language, providing automated responses, executing processes, and facilitating customer support across multiple digital channels. Unlike traditional rule-based chatb...

Capabilities Predefined conversational flows. Frequently asked questions (FAQs). Basic data collection. Agent escalation. Easy configuration and maintenance. Use Cases Corporate websites. Help desks. Basic customer support. Lead generation. ...

It is an enterprise solution built on the official WhatsApp API that enables businesses to manage customer conversations through a centralized platform. It supports multi-agent customer service, response automation, and integration with enterprise systems such...

It is a communication channel embedded directly into the company’s website, allowing visitors to initiate real-time conversations with agents or automated assistants (chatbots). Users can submit inquiries, request information, follow up on requests, or receive...

What is the AI Chatbot? It is an AI-powered virtual assistant that uses Artificial Intelligence to answer inquiries, provide information, and assist users automatically. What are the AI Chatbot's operating hours? The AI Chatbot is available 24/7. How can I...

What types of inquiries can the AI Chatbot handle? The AI Chatbot can answer frequently asked questions, provide service information, follow up on requests, and execute automated processes. What happens if the AI Chatbot does not understand my inquiry? The ...

s my personal information protected? Yes. Personal information is processed in accordance with the organization’s established privacy and security policies. Who has access to my data? Only authorized personnel and systems with the appropriate permissions to...