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A — If the customer does not have a Business Portfolio or Business Manager account 1. Create a...

This feature enables real-time communication with customers through an online chat. Before using ...

Webchat Campaign Monitoring This section displays real-time statistics for Webchat campaigns. It...

This section shows the Webchat interaction from the agent profile. Interaction View The agent...

Sistema de Tickets Para hacer más eficiente las solicitudes de atención a incidencias, es necesa...

Ticket System To improve the efficiency of incident support requests, please submit a ticket to ...

Number portability is the ability to transfer a telephone number from one company or carrier to a...

To ensure compliance with the Service Level Agreements (SLAs), it is necessary to clearly define ...

Incident escalation procedures depend on the level of service impact, as determined by the incide...

La portabilidad numérica para México es la posibilidad de poder cambiar de compañía o carrier un ...

Para poder garantizar los Niveles de Servicio, es necesario definir los roles y responsabilidades...

Las escalaciones para la atención de incidencias dependen del Nivel de afectación de los servic...

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Iniciar sesión dentro de uContact Ir a menú seleccionar campañas y dar click en Webc...

Step 1: Initially, when the call is in progress and to initiate a conference or a multi-way call,...

In uContact, there are two features that will help us perform effective call transfers.   Atten...

SMS/Whatsapp Providers For more information on the creation of SMS or Whatsapp providers, go to ...

Email Management To manage the configuration of the email campaigns in uContact, it is necessary...

Campaign Settings Here Webchat campaigns will be created. The configuration screen looks like t...

VoiceBroadCast exten=> _X.,1,Set(CHANNEL(Language)=es) exten=> _X.,2,Answer(5) exten=> _X.,3,S...