Training Supervisor
uContact Supervisor is responsible for all system management, manages and monitors campaigns and autodialers; permissions, users, providers can be created and workflows are configured along with forms and reports.
Supervisor Interface
Canned Responses Creation and Modification
How to manage canned responses: Prerequisites: Permissions: Supervisor access is required to ...
How to Create a New Agent
Follow these steps to create and configure a new agent in the system: 1. Go to the main navigati...
How to Add Users to Campaigns
Important Consideration: To fully activate a user, the agent must be added to a voice campaign. T...